Terms of purchase GeneMatch test

Terms of purchase – GeneMatch test

General terms and conditions

Contract party: You enter into a contract with Diers Klinik ApS, Store Torv 8, 3rd floor, 8000 Aarhus C, CVR no. 33047991.

Scope: These terms and conditions apply to the purchase of GeneMatch tests analysed by the test laboratory Bioarray, Parque científico y Empresarial de la UMH – Edificio Quorum III 03202 – Elche (Alicante), Spain. By making a purchase, you accept these terms and conditions.

Product information: A GeneMatch test is a diagnostic tool that analyses the patient’s DNA and compares it with a potential sperm donor’s DNA to provide information about genetic predispositions and risks for certain genetic diseases. The test is not a substitute for medical and genetic counselling.

Delivery

We usually dispatch the GeneMatch test kit within 24-48 hours after payment is received (on weekdays). We ship with UPS and the order will be sent to the delivery address you provided in your order. Expected delivery time is 1-5 days, depending on where you live.

Upon receipt of your GeneMatch test kit, perform the test as instructed in the test kit, sign the enclosed consent form and send the test to the testing laboratory as instructed in the enclosed pre-paid reply envelope.

It may take up to 6 weeks from dispatch until we receive a response to the sample from the testing laboratory.

We will email you the test result when we receive it back from the testing laboratory.

How to pay

Payment methods: We accept payment via bank transfer.

Time of payment: Immediately after the order is placed, we will send an invoice, after which payment must be made. The order will not be processed until payment is complete. Please send proof of payment in the form of e.g. screenshots of the transfer.

Right of cancellation and returns

Right of cancellation: You have the right to cancel your purchase within 14 days of receipt of the GeneMatch test kit, provided that the kit has not been opened or used.

Return process: To return a kit, please contact Diers Klinik ApS by email: info@diersklinik.dk to obtain a return authorisation and instructions.

Refund: Upon approval of the return, you will receive a full refund within 10 days.

Personal data

Protecting your privacy and thus your data is important to us and we make every effort to protect your personal data and information. You can read more about how we process your personal data in our Privacy Policy.

By agreement with the test laboratory Bioarray and Born Donorbank, the genetic GeneMatch test of you and the sperm donor is performed by Bioarray. This means that when you submit the test with your genetic material to Bioarray’s test laboratory, you share your personal, including genetic, data with Bioarray. A consent form is enclosed in the test kit, which you must sign and send to Bioarray to give your consent to share your data with Bioarray. Bioarray is an independent data controller in this connection. In the consent form you can also read more information about how Bioarray processes your personal data.

When we order the GeneMatch test from Bioarray, we must disclose your name, address and e-mail address to Bioarray, among other things for the purpose of the return label on the test kit. When you order the test, you also agree that we may disclose this information to Bioarray.

Genetic test disclaimer (Disclaimer)

Non-diagnostic: The purpose of a GeneMatch test is to determine if you and a potential sperm donor are a genetic match for the more than 400 recessive inherited diseases covered by the test. A GeneMatch test is not a diagnostic tool and should not be used as the sole basis for medical decisions. If the test shows that you have an X-linked disease, the result should be discussed with a healthcare professional with expertise in genetic counselling for proper interpretation and advice.

Limitations: The results cannot predict all possible genetic conditions or disease risks.

Information on how to file a complaint

Complaint options: If you have any complaints about the product or the purchase process, please contact Diers Klinik ApS by email: info@diersklinik.dk. We will always try to solve the problem amicably.

If you are not satisfied with our solution, you have the opportunity to complain to the Danish Competition and Consumer Authority’s Centre for Complaints Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can also contact the Complaints Resolution Centre at www.forbrug.dk

It may also be possible to seek help from the European Commission’s consumer dispute resolution portal or a European Consumer Centre in your home country if you do not live in Denmark. This is particularly relevant if you are residing in another EU country. Read more here.