Terms of purchase – GeneMatch test

General terms

Contractual party: You enter into a contract with Diers Klinik ApS, Store Torv 8, 3rd floor, 8000 Aarhus C, CVR no. 33047991.

Scope: These purchase conditions apply to the purchase of gene match tests analyzed by the Bioarray testing laboratory, Parque científico y Empresarial de la UMH – Edificio Quorum III 03202 – Elche (Alicante), Spain. By making a purchase you agree to these terms and conditions.

Product information: A GeneMatch test is a diagnostic tool that analyses the customer’s DNA and compares it to a potential sperm donor’s DNA to provide information about genetic predispositions and risks for certain genetic diseases. The test is not a substitute for medical and genetic counselling.

Delivery

We usually ship the GeneMatch test kit within 24-48 hours after payment is received (on all weekdays). We ship with UPS and the order will be sent to the delivery address you provided in your order. Expected delivery time is 1-5 days, depending on where you live.

Upon receipt of your GeneMatch test kit, perform the test as directed in the test kit, sign the accompanying consent form, and send the test to the testing laboratory as directed in the enclosed prepaid reply envelope.

It can take up to 6 weeks from dispatch until we receive a response to the sample from the testing laboratory.

We will send you the test answer per email when we receive it back from the test laboratory.

Payment

Payment methods: We accept payment via bank transfer.

Time of payment: After placing the order, we will send an invoice, after which the payment must be made. The order will not be processed until payment is completed. Please send documentation for the payment in the form of e.g. screenshot of the transfer.

Right of withdrawal and return

Right of withdrawal: You have the right to withdraw your purchase within 14 days of receiving the GeneMatch test kit, provided that the kit has not been opened or used.

Return process: To return a kit, contact Diers Klinik by email: info@diersklinik.dk to get a return authorization and instructions.

Refund: Upon approval of the return, you will receive a full refund within 10 days.

Personal data

Protecting your privacy and your data is important to us, and we do everything to protect your personal data and information. You can read more about how we process your personal data in our Privacy Policy.

By agreement with the test laboratory Bioarray and Born Donorbank, the genetic GeneMatch test of you and the sperm donor is carried out by Bioarray. This means that by submitting the test with your genetic material to Bioarray’s testing laboratory, you share your personal, including genetic, data with Bioarray. In the test kit, a declaration of consent is attached, which you must sign and send to Bioarray in order to give consent to share your data with Bioarray. In this connection, Bioarray is an independent data controller. In the declaration of consent, you can also read more information about how Bioarray processes your personal data.

When we order the GeneMatch test at Bioarray, we must, provide your name, address and email to Bioarray. When you order the test, you also agree that we may pass on this information to Bioarray.

Disclaimer

Non-diagnostic: A GeneMatch test aims to clarify whether you and a potential sperm donor match genetically in relation to the more than 400 recessive hereditary diseases that the test covers. A GeneMatch test is not a diagnostic tool and should not be used as the sole basis for medical decisions. If the test shows that you have an X-linked disease, the result should be discussed with a health professional with expertise in genetic counselling for correct interpretation and advice.

Limitations: The results cannot predict all possible genetic conditions or disease risks.

Information on appeals

Complaint options: If you have complaints about the product or the purchase process, please contact Diers Klinik by email: info@diersklinik.dk. We will always try to resolve the issue amicably.

If you are not satisfied with our solution, you have the opportunity to complain to the Danish Competition and Consumer Authority’s Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can also contact the Center for complaints at www.forbrug.dk.

The EU Commission’s online complaints portal can also be used to lodge a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are lodged here – http://ec.europa.eu/odr. When submitting a complaint, you must state our e-mail address (info@diersklinik.dk).